Last updated: October 2026
These Vendor Terms & Conditions ("Terms") form a binding agreement between JoPass ("JoPass", "we", "us") and the business or individual that registers a venue on the JoPass platform ("Vendor", "you"). By creating a vendor account, listing deals, or otherwise using the JoPass vendor portal, you confirm that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a business, you confirm that you are authorised to bind that business.
1. Definitions
- Platform — the JoPass mobile application, website, and vendor portal.
- Deal — an offer, session, or service you list on the Platform at a stated price and availability.
- Customer — an end user who books a Deal through the Platform.
- JoPass Price — the price shown to the Customer for a Deal.
- Commission — the service fee JoPass retains, as described in Section 5.
2. Eligibility & Account Approval
Vendor accounts are available only to businesses approved in advance by JoPass. You must provide accurate, current, and complete information about your business, and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must hold all licences, permits, and registrations required under the laws of Jordan to operate your business and provide the services you list.
3. Nature of the JoPass Service
JoPass operates a booking marketplace that connects Vendors with Customers. JoPass is an intermediary only. The contract for the service booked is between you and the Customer. JoPass does not provide, and is not responsible for, the services delivered at your venue. You are solely responsible for the provision, quality, and safety of those services.
4. Listings & Deals
You are responsible for the accuracy of everything you list, including descriptions, prices, availability, dates, times, capacity, and images. By publishing a Deal, you agree that:
- You will honour every confirmed booking at the JoPass Price and on the terms shown to the Customer.
- Your listings are lawful, not misleading, and do not infringe the rights of any third party.
- You will keep availability accurate and promptly remove or update Deals you can no longer honour.
- You will not use the Platform to advertise services you are not licensed or able to provide.
5. Pricing, Commission & Payouts
You set the JoPass Price for each Deal. JoPass collects payment from the Customer at the time of booking on your behalf.
- JoPass retains a Commission of 12% of the JoPass Price for each completed booking.
- You receive the remaining 88% of the JoPass Price as your payout.
- Payouts are remitted to you on a periodic basis (currently weekly) to the bank account or payment details you provide. JoPass may adjust the payout schedule on reasonable notice.
- Payouts are net of refunds, chargebacks, and amounts reversed for cancelled or disputed bookings.
- You are solely responsible for all taxes, duties, and government charges arising from your sales, including any sales tax or income tax payable under Jordanian law. The Commission is exclusive of such taxes.
6. Bookings, Cancellations & Refunds
You must honour all confirmed bookings. A Customer may cancel a confirmed booking up to 12 hours before the session start time for a full refund; cancellations within 12 hours are non-refundable unless you agree otherwise. If you cancel a confirmed booking, or fail to provide the booked service, the Customer will be refunded in full and the corresponding amount will be deducted from your payout. Repeated cancellations or no-shows by a Vendor may result in suspension under Section 10.
7. Vendor Obligations & Standards
- Provide services in a professional, safe, and lawful manner, consistent with what you advertised.
- Comply with all applicable laws and regulations of Jordan, including health, safety, consumer-protection, and licensing requirements.
- Treat Customers fairly and without unlawful discrimination.
- Not engage in any conduct that is fraudulent, deceptive, or harmful to Customers or to JoPass.
8. Content, Trademarks & Licence
You retain ownership of the content you upload (such as your business name, descriptions, logo, and photos). You grant JoPass a non-exclusive, royalty-free licence to use, display, reproduce, and distribute that content for the purpose of operating, promoting, and marketing the Platform and your listings. You confirm that you hold all rights necessary to grant this licence.
9. Customer Information & Data Protection
Any Customer information you receive through the Platform may be used only to fulfil and manage bookings. You must not use it for unsolicited marketing, sell or share it with third parties, or retain it longer than necessary, and you must handle it in accordance with applicable Jordanian data-protection law.
10. Suspension & Termination
You may stop using the Platform at any time. JoPass may suspend or terminate your account, remove listings, or withhold payouts for amounts in dispute if you breach these Terms, fail to honour bookings, or engage in conduct that harms Customers or the Platform. On termination, JoPass will remit any undisputed payouts owed to you for completed bookings.
11. Reviews & Ratings
Customers may leave reviews and ratings of their experience. You must not offer incentives for positive reviews, post fake reviews, or attempt to manipulate ratings. JoPass may display, moderate, or remove reviews in accordance with its policies.
12. Disclaimers & Limitation of Liability
The Platform is provided "as is" and "as available". JoPass does not guarantee uninterrupted availability, a minimum number of bookings, or any particular level of sales. To the maximum extent permitted by law, JoPass is not liable for indirect, incidental, or consequential losses, or for loss of profits or goodwill. JoPass's total liability to you arising out of or relating to these Terms shall not exceed the total Commission earned by JoPass from your bookings in the three (3) months preceding the event giving rise to the claim.
13. Indemnification
You agree to indemnify and hold JoPass harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from the services you provide, your listings, your breach of these Terms, or your violation of any law or third-party right.
14. Changes to These Terms
JoPass may update these Terms from time to time. We will make the updated Terms available on the Platform. Your continued use of the vendor portal after changes are posted constitutes acceptance of the updated Terms.
15. Governing Law & Disputes
These Terms are governed by the laws of the Hashemite Kingdom of Jordan. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Amman, Jordan.
16. Force Majeure
Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, civil unrest, strikes, utility or internet failures, or government action.
17. Contact
For questions about these Terms, contact us at jopasscc@gmail.com.